RETURN & EXCHANGE POLICY
We guarantee that every product we sell will be as pictured and described and will be free from defects. If you receive an item that does meet not this guarantee, please click the images and share them with us, we will look into it and arrange for an alternative if the defective is from our end.
7-Day Return Policy (from date of receipt)
Our online platform offers our full range of products and we will endeavor to provide the same high level of delivery service and customer support as always, along with our free & easy returns policy. To help ease any concerns, we have extended the existing returns policy to 15 days. (as of 31.05.2020)
Two ways to return the products
Pick-up: In most locations, we offer a free return pick-up service. The customer will see a pickup option when the return request is submitted.
Self-Ship: If we don’t offer a pick-up at your location, we will credit the shipping costs provided the product meets the terms and conditions of the return policy. You should share the scanned copy of the courier receipt via email for validation.
- We are unable to accept returned garments that have been worn, washed, or have had labels and tags removed.
- We are unable to accept returns/refunds for Gift cards and downloadable products.
- Exchanges are possible for an alternate color or size. This is subject to availability and a refund will be processed if we aren’t able to fulfill your exchange request.
- Bodysuits and swimsuits must be returned with the original hygienic protective strip still intact.
- All Nightwear, Babydoll, Chemise, Bodysuits, Panties, and Lingerie sets that include a panty are final sale and not eligible for return.
If you think your order is delayed, please feel free to contact us at firstname.lastname@example.org